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HomeHealthFile a Complaint for a Health Facility | Texas Health and Human...

File a Complaint for a Health Facility | Texas Health and Human Services – Texas Health and Human Services |

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Any person having knowledge that substandard care has been provided by any of the health care facilities regulated by the Health and Human Services Commission may file a complaint.
Complaints may be mailed, faxed or delivered by phone via the complaint hotline, except for a complaint against a licensed abortion facility. Complaints against abortion facilities must be in writing and may not be anonymous.
This includes: abortion facilities, ambulatory surgical centers, birthing centers, community mental health centers, comprehensive out-patient rehabilitation facilities, crisis stabilization units, end stage renal disease facilities, freestanding emergency medical care facilities, hospitals, out-patient physical therapy, portable x-ray services, rural health clinics, and special care facilities.
The Health Facility Compliance Unit receives complaints against regulated health facilities. The steps for handling consumer/public complaints are:
Federal enforcement action against a regulated entity may be taken by the Health Care Financing Administration of the U.S. Department of Health and Human Services.
State licensing enforcement action against a regulated entity may be taken by the Health and Human Services Commission through the Enforcement Unit.
© Copyright 2016-2021. Texas Health & Human Services Commission. All rights reserved.

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